- They recognise that everyone is capable of achievement.
- They know listening is more important than talking.
- They help people see where they limit themselves through beliefs about what is possible.
- They know that a person's past is no indication of their future.
- They are 100% supportive.
- They are not critical in any negative sense.
- They always provide 100% confidentiality.
- They provide a neutral, non-judgemental and safe environment.